I WANT AN ITEM THAT IS OUT OF STOCK, WILL YOU RESTOCK IT?
Some of our jewellery flies but unfortunately we don't have exact restocking dates for all items. You can subscribe to the product and be the first to know when your favourite item is back in stock ;)
SHIPMENTS AND DELIVERIES
WHEN WILL MY ORDER ARRIVE?
Delivery times vary depending on the country of destination.
If there are no setbacks, orders leave our offices within 24 working hours of being placed.
Between 2 and 5 working days
Between 5 and 7 working days
UNITED STATES AND REST OF THE WORLD
Between 10 and 20 working days
IS THERE FREE SHIPPING?
Of course! Here are the details of free shipping according to the country of delivery:
Purchases over 40€ - FREE
Purchases under 40€ - 4,80€.
Purchases over 60€ - FREE
Purchases under 60€ - 5,50€.
UNITED STATES, CANADA,
Purchases over €80 - FREE
Purchases under €80 - 6,50€
NEW ZEALAND AND AUSTRALIA
Purchases over €90 - FREE
Purchases under €90 - 7,50€
Purchases over 80€ - FREE
Purchases under 80€ - 6,50€.
REST OF THE WORLD
Purchases over 80€ - FREE
Purchases under 80€ - 7,50€.
Occasionally, shipments to countries outside the EU may incur additional duties and taxes, which in any case are the responsibility of the purchaser.
CAN I CHANGE OR CANCEL MY ORDER?
You can cancel your order as long as it has not been shipped :) Write us a message to notify us so we can update or cancel your order.
CAN I CHANGE THE DELIVERY ADDRESS?
Aslong as your order is not marked as "Shipped" you can change the address by sending a message to our Customer Service.
RETURNS AND EXCHANGES
CAN I EXCHANGE OR RETURN A PRODUCT?
You have 30 calendar days from the date of receipt of your order to return any item, except for personalised items and, for hygienic reasons, earrings and ear cuffs.
Returns and exchanges will only be accepted for the following reasons:
- The item is defective.
- The item is not the correct one.
- The wrong size of ring, bracelet or necklace has been chosen.
Under no circumstances will BYSDMJEWELS issue refunds. A voucher will be generated with the amount of the returned items that can be exchanged within 30 days. If you wish to exchange for an item that is out of stock at the time of validity of the voucher, you can communicate via email to pause its validity and resume it when the desired items are available again.
DO I HAVE TO PAY THE RETURN SHIPPING COSTS?
All shipping costs associated with an exchange or return shall be borne by the buyer, except in cases where the item is faulty or incorrect. The cost of postage will be paid through Paypal.
Follow the steps below to find out your ring size:
1. Use a ring you have.
2. Measure the inside diameter of the ring.
3. Check your measurement in the table according to the result.