GENERAL QUESTIONS

I WANT AN ITEM THAT IS OUT OF STOCK, WILL YOU RESTOCK IT?

Some of our jewellery flies but unfortunately we don't have exact restocking dates for all items. You can subscribe to the product and be the first to know when your favourite item is back in stock ;)

WHAT MATERIAL IS BYSDMJEWELS MADE OF?
Most of our pieces are 925 sterling silver and 18 carat gold plated for the gilded finishes. We also have a simple metal and steel collection. You will always find this information specified on the item's data sheet. Oh, and they are all nickel-free!

IS ALL JEWELLERY GUARANTEED?
Of course! All items you purchase from BYSDMJEWELS are guaranteed for 60 days from receipt.

WHAT FORM OF PAYMENT DO YOU ACCEPT?
You can pay with Visa, Mastercard and American Express or via PayPal.

HOW CAN I USE MY DISCOUNT CODE?
Before you reach the last step of your purchase, you will find a space where you can enter your voucher. Only one coupon is allowed per order. If the item already has an offer applied to it, you will not be able to apply another discount :(

I CAN'T ACCESS MY ACCOUNT OR RESET MY PASSWORD!
Send us a message and our excellent Customer Service team will help you to restore it.

CAN I BUY A SINGLE UNIT OF AN EARRING?
Of course! In all items where you have the option to choose between "Single" or "Pair"; on the other hand, if there is no option or it is not indicated in the description, it means that the pair comes as a pair. The ear cuffs are also sold individually.

DO YOU HAVE A PHYSICAL SHOP?
NO! :) but we are working to have a physical store as well.

HOW SHOULD I CARE FOR MY JEWELLERY?
Gold pieces are, by default, more delicate and can lose their gold colour over time. The bath may fade for various reasons: chemicals used for skin care, the level of perspiration or the natural pH of the skin. We recommend not to wear them under water and to avoid perfumes and creams touching the jewellery directly.

WHAT HAPPENS IF I RECEIVE AN INCORRECT OR INCOMPLETE PACKAGE?
The customer has 15 calendar days after receipt of the package to inform our customer service team about the incident related to the package. After this period, BYSDMJEWELS cannot be held responsible for the problem in question.

SHIPMENTS AND DELIVERIES

WHEN WILL MY ORDER ARRIVE?
Delivery times vary depending on the country of destination.
If there are no setbacks, orders leave our offices within 24 working hours of being placed.

DELIVERY TIMES

ITALY
Between 2 and 5 working days

EUROPEAN UNION
Between 5 and 7 working days

UNITED STATES AND REST OF THE WORLD
Between 10 and 20 working days

IS THERE FREE SHIPPING?
Of course! Here are the details of free shipping according to the country of delivery:

ITALY
Purchases over 40€ - FREE
Purchases under 40€ - 4,80€.

EUROPEAN UNION
Purchases over 60€ - FREE
Purchases under 60€ - 5,50€.

UNITED STATES, CANADA,
Purchases over €80 - FREE
Purchases under €80 - 6,50€

NEW ZEALAND AND AUSTRALIA
Purchases over €90 - FREE
Purchases under €90 - 7,50€

ASIA
Purchases over 80€ - FREE
Purchases under 80€ - 6,50€.

REST OF THE WORLD
Purchases over 80€ - FREE
Purchases under 80€ - 7,50€.

Occasionally, shipments to countries outside the EU may incur additional duties and taxes, which in any case are the responsibility of the purchaser.

CAN I CHANGE OR CANCEL MY ORDER?
You can cancel your order as long as it has not been shipped :) Write us a message to notify us so we can update or cancel your order.

CAN I CHANGE THE DELIVERY ADDRESS?
Aslong as your order is not marked as "Shipped" you can change the address by sending a message to our Customer Service.

RETURNS AND EXCHANGES

CAN I EXCHANGE OR RETURN A PRODUCT?
You have 30 calendar days from the date of receipt of your order to return any item, except for personalised items and, for hygienic reasons, earrings and ear cuffs.
Returns and exchanges will only be accepted for the following reasons:
- The item is defective.
- The item is not the correct one.
- The wrong size of ring, bracelet or necklace has been chosen.
Under no circumstances will BYSDMJEWELS issue refunds. A voucher will be generated with the amount of the returned items that can be exchanged within 30 days. If you wish to exchange for an item that is out of stock at the time of validity of the voucher, you can communicate via email to pause its validity and resume it when the desired items are available again.

DO I HAVE TO PAY THE RETURN SHIPPING COSTS?
All shipping costs associated with an exchange or return shall be borne by the buyer, except in cases where the item is faulty or incorrect. The cost of postage will be paid through Paypal.

SIZE GUIDE

Follow the steps below to find out your ring size:

1. Use a ring you have.

2. Measure the inside diameter of the ring.

3. Check your measurement in the table according to the result.

Internal Diameter	Size Spain and Italy	Size France/Germany	Size US	Size UK
15.9 mm	10	50	5	K 1/2
16.6 mm	12	52	6	M
17.2 mm	14	54	7	O
17.8 mm	16	56	8	P 1/2
18,5 mm	18	58	9	R